All times and dates given for delivery of products are given in good faith but are estimates only.

Once your order is packaged, we will send you a notification email with a tracking number.

What are my Return Options?

Our returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you an exchange due to the nature of the products we sell.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed.

Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.

The Refund will be initiated within 2-7 (business) days if you choose this option, which will be credited back to you as per your credit card guidelines.

For transactions made using Debit/Credit cards, the time taken for refunds depends solely on the service provider.

In case you used a Coupon Code or a Gift Card to place your order, the refund will be made in the same form. No cash refunds can be made in such a case as per governing laws.

Credit Card Fees

We charge a standard restocking fee of 50% of purchase price as we cannot resell the item once returned due to the nature of products that we sell. We will donate these products once returned.

We will process your refund via your original method of payment, less the restocking fee. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. All sale items are final purchase and cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email for further instructions.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us if you have any further questions related to refunds and returns.

Do you deliver internationally?

We do not offer international shipping at this stage. Check back for more information on when we launch international shipping.

How can you contact us about this policy?

If you have any further questions or comments, you may contact us via Email or through our Contact page.